Browse
Your Cart ()
cload

GUARANTEED SAFE & SECURE CHECKOUT

Free Shipping | No Sales Tax | (Some Exclusions May Apply)

Got a Question? Call Us

(800) 745-0973

Mon-Fri 9am-5pm EST

Shipping Policy

 

Shipping Policy

Effective Date: September 1, 2025

 

 

1. Introduction

At ToughStead Supply, we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://toughsteadsupply.com/.

 

 

2. Shipping Destinations

  • Countries We Ship To: 

  • United States, Canada, United Kingdom, European Union countries, etc.

  • Future Expansion:

  • We are continually working to expand our shipping destinations. Please check back regularly for updates.

 

 

3. Shipping Costs

  • Domestic Shipping (United States of America):

  • Standard Shipping: Free shipping on all orders over $200. All orders under $200 ship for $15.

  • No Hidden Fees:

  • All shipping costs are calculated and displayed at checkout. There are no hidden fees.

 

 

4. Order Processing Time

  • Processing Time:

  • Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).

  • Order Cut-Off Time:

  • Orders placed before 5:00 PM EST will begin processing the same day.

  • Weekend and Holiday Orders:

  • Orders placed on weekends or public holidays will be processed on the next business day.

 

 

5. Estimated Delivery Time

  • Domestic Shipping:

  • Standard Shipping: 3-5 business days

  • Notes:

  • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

 

 

6. Shipping Methods and Carriers

  • Reliable Carriers:

  • We partner with reputable carriers to ensure your package arrives safely.

  • Domestic Carriers: USPS, UPS, FedEx

  • Shipment Tracking:

  • All orders include tracking information, which will be provided via email once your order has shipped.

  • Insurance:

  • Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

 

 

7. Order Tracking

  • Tracking Information:

  • After your order has been shipped, you will receive an email containing:

  • Tracking Number

  • Carrier Name

  • Link to Track Your Package

  • How to Track Your Order:

  • Visit the carrier's website.

  • Enter your tracking number to view the status and estimated delivery date.

  • Assistance:

  • If you have questions or need assistance with tracking, please contact our Customer Service.

 

 

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery:

  • If your package is delayed beyond the estimated delivery time, please contact us at support@toughsteadsupply.com or +1 (800) 745-0973.

  • Lost Packages:

  • If your tracking information indicates that your package was delivered but you have not received it:

  • Verify the shipping address provided.

  • Check with neighbors or building management.

  • Contact us for further assistance.

8.2 Damaged Packages

  • Reporting Damage:

  • If your package arrives damaged:

  • Take photos of the damaged packaging and items.

  • Contact us within 7 days at support@toughsteadsupply.com.

  • Resolution:

  • We will work with you to arrange a replacement or refund as appropriate.

 

 

9. Missing Items

  • Reporting Missing Items:

  • If any items are missing from your order:

  • Contact us within 7 days of receiving your package.

  • Provide your order number and details of the missing item(s).

  • Resolution:

  • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

 

 

10. Return and Refund Policy

  • Return Window: Returns accepted within 30 days of receiving your order.
  • Change of Mind Returns: Items must be unused, in original packaging, and will incur a 25% restocking fee.
  • Defective/Damaged/Incorrect Items: Eligible for full refund or replacement with no restocking fee.
  • Return Shipping: Covered by ToughStead Supply.
  • Refunds: Issued to the original payment method within 14 days of receiving the return.
  • Full details: See our Return & Refund Policy.

 

11. Incorrect Address

  • Address Accuracy:

  • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • Returned Packages:

  • If a package is returned to us due to an incorrect address:

  • We will contact you to arrange reshipment.

  • Additional shipping charges may apply.

 

 

12. International Customs and Duties

  • Customs Clearance:

  • International shipments may require customs clearance, which can cause delays beyond our original delivery estimates.

  • Taxes and Duties:

  • Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

  • Customs Policies:

  • Customs policies vary widely by country. Please contact your local customs office for more information.

 

 

13. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

  • Customer Service Email: support@toughsteadsupply.com

  • Customer Service Phone: +1 (800) 745-0973

Our customer service team is available  Monday to Friday, 9 AM to 5 PM EST.

 

 

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

 

 

Thank you for shopping with ToughStead Supply!

We appreciate your business and are committed to providing you with exceptional service.