Product Quality Guarantee

 

Product Quality Guarantee at ToughStead Supply

At ToughStead Supply, customer satisfaction is paramount, which is why we ensure a product quality guarantee. Every item is backed by a manufacturer's warranty. For specific warranty details, please contact us.

What to Do If Your Product Arrives Damaged

1. Inspect Upon Delivery: Carefully inspect your item's packaging upon delivery. Any visible damage, even to the box, should be noted when you sign for your delivery.

2. Can't Inspect Immediately?: If you cannot inspect the package at the time of delivery but are concerned about potential damage, write "suspect damage" on the delivery receipt.

3. Report Damages: In the event your item(s) arrive damaged, please take photos and email them to support@toughsteadsupply.com. We promise a swift response, proceeding with either a replacement or a refund, typically within one business day.